Scenario 1: Missed Deadlines

Context: You’re the manager of Jordan, a field technician who has recently missed multiple install deadlines. Jordan is known for being mildly defensive and often avoids taking full ownership unless coached assertively.

Personality Insight: Jordan isn’t malicious — just overwhelmed and prone to vague or excuse-driven responses under pressure. He doesn’t volunteer solutions or admit fault unless pushed in a constructive way.

Your Goal: Use coaching techniques from the Foundations of Management system to stay calm, ask clear questions, and guide Jordan to accept responsibility. The exercise concludes once Jordan clearly takes ownership of the issue and outlines how he will improve going forward.